2.2 Purpose of the Back link could be more informative (Observation)

2.2.1 Purpose of the Back link could be more informative

Throughout the site, users are presented with a “Back” link. However, this link’s purpose may be unclear for some users, as they might interpret it as a way to either return to the previous page in the workflow or to the landing page. This can be confusing, and some users may be unwilling to interact with the button and risk losing their progress.

FIGURE 2.2: Back link highlighted with NVDA speech viewer activated

2.2.2 Code Snippet

<a href="/../" class="govuk-back-link">
Back
</a>

2.2.3 Recommendation

Ensure that the link text explains the purpose to all users.

The best method to achieve this is to make the displayed button label in itself meaningful and descriptive, such as <a> Back to Your Client Details page</a>.

2.2.4 Spot check: April 2024

This issue is unresolved. The purpose of the back link may still be unclear to some users. Please refer to the above recommendation.

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